OUR POLICY & TERMS

Welcome to AHA Fragrances!

These terms and conditions outline the rules and regulations for the use of AHA's Website.

By accessing this website we assume you accept these terms and conditions. Do not continue to use AHA Fragrances if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Pakistan. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing AHA's Website, you agreed to use cookies in agreement with AHA's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, AHA and/or its licensors own the intellectual property rights for all material on AHA. All intellectual property rights are reserved. You may access this from AHA for your own personal use subjected to restrictions set in these terms and conditions.

You must not

Republish material from AHA.

Sell, rent or sub-license material from AHA.

Reproduce, duplicate or copy material from AHA Website.

Redistribute content from AHA Website.

AHA works to ensure that your privacy is protected when using our services. We, therefore, have a policy explaining what personal information is, how we use the information, who has access to the data, and your rights regarding the information collected. Your access and use of our website constitute your acceptance of our Privacy Policy and Terms of Use.

Personal Data

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile.

How do we use your Personal Data?

We use the information that we collect to fulfil our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyse your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this, your personal data will be deleted.

What information does AHA Fragrances share with third parties?

We may share your personal information with third parties or affiliates of AHA Fragrances who perform services on our behalf or process authorised transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed.

We have recently updated our policies to provide you with an enhanced shopping experience. Please review our policies below:

Eligibility

We accept exchanges within 7 days from the date of purchase. To be eligible for an exchange, the item must be unused, undamaged, and in its original packaging with all tags and labels attached.

Exchange Process

To initiate an exchange, please contact our customer service team. Provide your order details and the item you want to exchange. Our team will guide you through the process.

Exchange Shipping

Customers are responsible for the shipping costs associated with returning the original item and receiving the exchanged item, unless the exchange is due to an error on our part (e.g., wrong item shipped, damaged item).

Exchange Availability

Exchanges are dependent on product availability. In the event that the requested exchange item is unavailable, you may choose to select an alternative item from our existing stock or we will provide you with an online coupon equivalent to the value of the returned item, which can be utilised for a future purchase.

No Returns for Change of Mind

We no longer accept returns for change of mind or if a customer doesn't like the product. We encourage you to carefully consider your purchase before completing the transaction. You must try our samples before buying 50ml / 100ml bottles.

Damaged or Compromised Quality

If you receive a damaged or defective item, or if the quality of the product is compromised, please contact our customer service team immediately. We will investigate the issue and, if verified, issue an online coupon for the value of the damaged item that can be used towards a future purchase.

Exceptions and Conditions

Non-Exchangeable Items: Items purchased from clearance or sale categories may not be eligible for exchanges. 

Proof of Purchase

A valid proof of purchase, such as an order confirmation or receipt, is required for all exchanges.

Orders Placed Before Sales Campaigns

Please note that orders placed before the start of any promotional sale campaign will not be eligible for those sale prices. This allows us to maintain fair pricing for customers who purchase outside of sale periods.

Cancellation Policy

AHA may cancel orders for any of the reasons mentioned here. Common reasons include: the item is out of stock, the item does not meet our quality standards.

You can cancel your order at any time before the order has been processed. Once the product has been shipped, you will receive the tracking information and our "Exchange Policy" will apply. Instead of refunding, we will provide the customer with a credit note or a discount code.

Shipping

We deliver within Pakistan. Delivery times will depend on your location and availability of stock. We offer free delivery on orders above Rs.2,500 within Pakistan.

Delivery Considerations

While we partner with reliable courier companies, please be aware that unforeseen circumstances might lead to additional delivery charges or even undelivered packages. While we strive for smooth deliveries, we cannot guarantee full responsibility for potential issues caused by the courier company, such as unexpected charges or service interruptions.

For further assistance, you can contact our customer service department by emailing us at [email protected]